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Trauma Informed De-Escalation

Trauma Informed De-escalation moves beyond typical de-escalation content by acknowledging the role of biological responses, trauma histories, and neurobiology when engaging with individuals who have triggered and presenting challenging survival behavior. From identifying the provider's contributions to the conflict to empowering practitioners to better navigate the needs and reactions of those they serve, Trauma Informed De-escalation offers tools and strategies that can be offered universally in any heightened emotional conflict.


At the end of this webinar, participants will be able to:

  • Explain the definition of trauma and principles of Trauma Informed Care as they relate to De-escalation considerations.
  • Examine the common causes of conflict and the opportunities they offer for engaging the principles of Trauma Informed Care in our responses.
  • Provide strategies, tips, and language to actualize Trauma Informed De-escalation in various settings with different populations.


Laura Hinds headshotLaura Hinds, MSW, LCSW, is a clinical social worker with experience in medical, behavioral and mental health settings.  Laura has had the pleasure of working with high acuity special needs populations and their providers for over 22 years.  An alumna and instructor at Penn’s School of Social Policy and Practice for 13 years, and Bryn Mawr’s School of Social Work and Social Research’s for the past 4 years, Laura has supported the learning and education of new social workers, veterans in the field, and their interdisciplinary partners.  With a focus on trauma, human and gender development, racial equity, and crisis intervention Laura supports special needs populations and those who serve them.                                                                 

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In order to be eligible for the contact hours/certificate of attendance, you must join the live webinar in Zoom.

If you are having issues accessing the room/application at the time of the event: Please email at the start of the webinar so that we can assist you.



If you are in need of any special accommodations, please notify the Central East PTTC Webinar Team three weeks in advance of the event, or as soon as possible, by emailing

Date and Time: 
January 24, 2023 - 7:00am to 9:00am